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Uber is, in many ways, the quintessential startup story – one that will be studied, analyzed, discussed and debated for decades to come. But there is every chance the ride-hailing pioneer turned cautionary tale will be revered less for how it has harnessed technology to disrupt 21st century transportation than for the toxic culture that triggered its leadership crisis…
New to Stern
Marco Bertini is a professor of marketing at ESADE and an authority on the psychology of pricing decisions and revenue growth. He was named to the 2017 Thinkers50 Radar list of scholars likely to shape the future of management.Meet Marco
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Why Uber Is Worth Saving, And How To Save It
With Rosabeth Moss Kanter
Uber’s roller coaster ride from ride-sharing pioneer to shunned bad boy should be a lesson to other disruptive startups: Fighting hard is good, while fighting unfairly loses you respect, customers, and perhaps your company.
“A company can fight hard against an entrenched industry like taxicabs. It can fight hard to get the rules changed,” says Rosabeth Moss Kanter, the Ernest L. Arbuckle Professor of Business Administration at Harvard Business School and chair and director of the Harvard University Advanced Leadership Initiative. “But showing outright disrespect by trying to go around all of the rules is not a particularly good idea.”Read More
Rachel Botsman: We’ve Stopped Trusting Institutions and Started Trusting Strangers
Caleb Harper: This Computer Will Grow Your Food In The Future
Rana El Kaliouby: This App Knows How You Feel
Alexander Betts: Our Refugee System Is Failing. Here’s How We Can Fix It.
Rebecca Henderson: Reimagining Capitalism, Purpose and the Big Problems
Arun Sundararajan: The Future of our Economy is “Shared”
Scott Wallace: Human Centered Design in Healthcare
Amy Webb: Tech Trends
Marco Bertini: Consumer Behavior and Promotions
Robert Tercek: The Rise of Digital Services
Kevin Kelly: Industrial Revolution 2.0: First We Electrified, Then We Cognified
Jason Pontin: Expanding Human Potential Through Technology