News

Who Can You Trust?

By | Speakers & Authorities, Technology

A monumental wave of distrust in key institutions – government, media, business, charities – is sweeping the world. While this social transformation should bode ill for humanity and business, Rachel Botsman, author of the highly anticipated book “Who Can You Trust? How Technology Brought Us Together and Why It Might Drive Us Apart”, says that’s not necessarily the case. Her groundbreaking book explains how we are at the start of the one of the biggest trust shifts in history – and reveals how business leaders should manage it…

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Our Political System is Failing. Michael Porter Has Solutions.

By | Speakers & Authorities, Strategy, Politics & Government

Year after year, Congress fails to reach consensus on important issues, the electorate screams for change, and voters become more polarized along the lines of party and ideology. These struggles aren’t causes of America’s political malaise, says Michael E. Porter, co-chair of the U.S. Competitiveness Project at Harvard Business School; they’re symptoms of a much larger problem…

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Can Uber Be Saved? Here’s Why Rosabeth Moss Kanter Says Yes

By | Speakers & Authorities, Management and Talent

Uber is, in many ways, the quintessential startup story – one that will be studied, analyzed, discussed and debated for decades to come. But there is every chance the ride-hailing pioneer turned cautionary tale will be revered less for how it has harnessed technology to disrupt 21st century transportation than for the toxic culture that triggered its leadership crisis…

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Education’s Bold Opportunity in the Refugee Crisis

By | Speakers & Authorities, Education

When refugees seek asylum, what is the role of the education sector? The number of people displaced by conflict is at the highest level ever recorded; one in every 113 people on the planet is a refugee, asylum seeker or internally displaced. And Alexander Betts, global authority on refugees and human migration, believes higher education institutions around the world are uniquely positioned to help turn crisis into chance…

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Driving Growth Through Scale-up Ecosystems

By | Entrepreneurship, Leadership, Politics & Government

Can you kick-start the economic growth of an entire region? It depends. How many billions do you have to throw around? Daniel Isenberg, entrepreneur and professor of entrepreneurship practice, has a better way. His method partners with stakeholders to help create growth innovation at a small fraction of the region’s businesses, which then drive growth in the entire area. More than theory, he’s worked scaling up success stories with major cities in the USA, Latin America and Northern Europe.

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Minds Worth Meeting Episode 2: The Art of Customer Delight Part II with Thomas A. Stewart and Patricia O’Connell

By | Minds Worth Meeting, Service Design and Delivery

In episode two, we continue our conversation with service design experts and co-authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight,” Tom Stewart and Patricia O’Connell. This time we go deeper into the service design topic to explore how businesses can leverage social media as part of their service design strategy, and opportunities for service design in government agencies.

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confused tools

What Job are Your Customers Hiring Your Product to Do?

By | Innovation and Design

Karen Dillon will help you figure out your job. Not your profession – the “job” that your customers are trying to accomplish. “Jobs To Be Done” theory, as described in “Competing Against Luck: The Story of Innovation and Customer Choice” (HarperCollins, October 2016), co-authored by Clay Christensen and Dillon, explains this kind of job: it’s the progress your customer wants to achieve when they’re struggling. It can be small, like bottled iced coffee as a more convenient way to perk up in the morning, or huge, like the almost universal switch from film to digital photography.

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Introducing Our New Podcast

By | Minds Worth Meeting, Company News

At Stern Strategy Group®, we work with the foremost thinkers and doers who are helping companies, institutions and individuals understand the issues and capitalize on the opportunities created by change. It’s a mission we share with our clients, and it’s why we created Minds Worth Meeting (MWM). In a world absent of good conversation, our new podcast connects you to our roster of experts and thought leaders – forces and champions of change across a wide range of industries, disciplines and topics.

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Butterflies emerging from cocoons

Transform Your Business Today to Win Tomorrow

By | Innovation and Design

Disruptive change is accelerating, enabled by the frantic pace of technological advancement. Mark W. Johnson, authority on innovation and co-founder of Innosight, has identified the businesses at greatest risk: “The companies most vulnerable to disruption today are those at the top of their game. In mature industries, incumbent leaders are extremely vulnerable to competitors offering greater simplicity, convenience, accessibility, and affordability.” He projects that over the next decade half the S&P 500 index will have turned over, thanks to disruptive innovation.

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Sustaining Innovation: Why Higher Education Loves Hybrids

By | Innovation and Design, Education

Conventional wisdom casts online learning as a disruptive force that will revolutionize higher education by lowering costs and expanding access. But a recent survey has found that costs for online learning are no less than, and in some cases more than, costs for traditional instruction. How could this so-called disruptive force have resulted in only an expansion of the status quo?

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a mobile phone and a dollar

Tap Into the Mobile Economy

By | Technology, Marketing and Branding

The mobile economy, projected to reach $1 trillion in the U.S. by 2020, is being almost ignored by retailers and advertisers are only directing about 12% of ad revenues to mobile devices. Also sorely neglected is the the vast stream of data created by every tap on every phone. Companies don’t know how to reach people on their mobile devices, and they don’t know what they would say if they could. Fortunately, Anindya Ghose, the foremost expert on mobile economics, has designed the tools that can help your company thrive as business-to-consumer interactions increasingly shift to mobile platforms.

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