There was a time when cautious, conservative companies were investors’ best bets. No longer. Those that get to the top and stay there are grounded in creativity, constantly ideating and innovating. Forbes’ annual “Most Innovative Companies” list offers numerous…
Say “maintenance of certification” in a room full of clinical specialists and watch them cringe. Required for physicians to remain board-certified in a specialty, MOC continues to be a hot-button issue across all specialty care fields…
Ideas – and the actions they trigger – have the power to change the world. It’s a mantra that propels organizations and individuals alike to innovate, push boundaries, and stimulate change and progress. It’s also a mission shared by all the thought leaders Stern Speakers represents…
Imagine a new technology that, within only a few years, revolutionized everyday life while rendering obsolete nearly all assumptions about leading companies and planning for future growth. At the beginning of the last century, that technology was electricity. Today, it’s artificial intelligence (AI)….
Uber is, in many ways, the quintessential startup story – one that will be studied, analyzed, discussed and debated for decades to come. But there is every chance the ride-hailing pioneer turned cautionary tale will be revered less for how it has harnessed technology to disrupt 21st century transportation than for the toxic culture that triggered its leadership crisis…
Price communicates. Your brand messages might say to your customers, “We value you,” but your pricing practices often refute your claim – whether you realize it or not…
Take an off-the-record journey with our most recent guest, David Bell, to learn what he’d tell his 5-year-old self as well as his adolescent grocery store memories and his interesting…
In 2008, Anindya Ghose predicted the smartphone would ultimately be the most transformative consumer device – ever. Today, nearly a decade later, the foremost expert on mobile economics points to plenty of evidence proving his prediction is now reality…
In this episode, digital marketing guru, best-selling author and Wharton School professor, David Bell, talks to Minds Worth Meeting about new marketing technologies, why both an online and offline presence…
Companies struggle with innovation, and Greg Bernarda believes he knows why. They’re still operating in the 20th century, a world where exploitation – executing and scaling products and services in known environments – is key currency for success. To compete in the 21st century, companies need to…
Envision this: free of the 9-to-5, more of us are “micro-entrepreneurs” who set our own hours and incomes, empowered to profit off our own assets and time without traditional employers. It’s not a far-fetched scenario; in fact, it’s the future of work…
Take an off-the-record journey with our most recent guest, Terry Garcia, to hear about his preferred super power, his stint in the construction world, and the most interesting people he’s…
While Americans anticipate the fate of U.S. healthcare policy, experts are still pondering one question. How can healthcare be transformed to become more affordable and accessible?
When refugees seek asylum, what is the role of the education sector? The number of people displaced by conflict is at the highest level ever recorded; one in every 113 people on the planet is a refugee, asylum seeker or internally displaced. And Alexander Betts, global authority on refugees and human migration, believes higher education institutions around the world are uniquely positioned to help turn crisis into chance…
In this episode, explorer, innovator and conservationist Terry Garcia talks to Minds Worth Meeting about oil spills, climate change and his Middle Eastern treasure hunt! The former National Geographic Chief…
Immersive technology is having its moment. After decades of development, virtual and augmented reality (VR and AR) are finally catching on – with businesses. Wal-Mart’s announcement last week that it plans to make…
Technology has forever altered the leadership and business strategy landscapes, and it continues to enable disruption across nearly every industry. Surviving – and succeeding – is one of the greatest challenges managers face, and it requires not only a different mindset, but also a …
Take an off-the-record journey with our most recent guest, Julia Freeland Fisher, to hear about what she would tell her five-year-old self, the backstory on why grapefruits play a role…
In this episode, Julia Freeland Fisher, director of education research at the Clayton Christensen Institute, talks to Minds Worth Meeting about the power of disruptive innovation in K-12 and higher…
Emotions influence every aspect of our life – how we learn, communicate, make decisions. Yet, they’re missing from our digital world. The devices and apps so ingrained in our day-to-day routines have had no way of knowing how we feel. Until now…
We’re well on our way to a future of self-driving cars – but uncertainty still paves the road ahead. When a driverless car crashes, who’s at fault? And who pays for the damages? Likely not the driver…
Take an off-the-record journey with our most recent guest, Kate Darling, to hear about what she would tell her five-year-old self, the backstory on her first and worst jobs, the…
Today’s digital devices are designed to promote efficiency and responsiveness for professionals in every sector, including financial services. But MIT Professor Sherry Turkle says our “always-on,” hyper-connected state undermines relationships, creativity and productivity. And she has the research to prove it…
Want good economic news? Look to the American middle market.
In this episode, leading robot ethicist and researcher at the MIT Media Lab, Kate Darling, talks to Minds Worth Meeting about AI’s role in business and how new technologies will…
The breakneck pace of development, particularly in technology, fuels growth and prosperity around the world. Yet, for all the positive value created by constant innovation, there’s a dismal downside: increased global inequality. But what if the world’s innovators turned their sights on…
Most of us spend our entire life looking for the right answers – from the first day of school until retirement, success is measured by answers. But the real value of those answers is based on the quality of the questions. Good questions inspire deep thinking and…
Every business must price what it sells. It’s inescapable and indispensable – and deeply misunderstood. But it doesn’t need to be that way, says marketing and monetization expert Marco Bertini.
Take an off-the-record journey with our most recent guests, Tom Stewart and Patricia O’Connell, to hear about what they would tell their five-year-old selves, interesting characters they’ve met and the…
Can you kick-start the economic growth of an entire region? It depends. How many billions do you have to throw around? Daniel Isenberg, entrepreneur and professor of entrepreneurship practice, has a better way. His method partners with stakeholders to help create growth innovation at a small fraction of the region’s businesses, which then drive growth in the entire area. More than theory, he’s worked scaling up success stories with major cities in the USA, Latin America and Northern Europe.
In episode two, we continue our conversation with service design experts and co-authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight,” Tom Stewart and Patricia O’Connell. This time we go deeper into the service design topic to explore how businesses can leverage social media as part of their service design strategy, and opportunities for service design in government agencies.
Karen Dillon will help you figure out your job. Not your profession – the “job” that your customers are trying to accomplish. “Jobs To Be Done” theory, as described in “Competing Against Luck: The Story of Innovation and Customer Choice” (HarperCollins, October 2016), co-authored by Clay Christensen and Dillon, explains this kind of job: it’s the progress your customer wants to achieve when they’re struggling. It can be small, like bottled iced coffee as a more convenient way to perk up in the morning, or huge, like the almost universal switch from film to digital photography.
At Stern Strategy Group®, we work with the foremost thinkers and doers who are helping companies, institutions and individuals understand the issues and capitalize on the opportunities created by change. It’s a mission we share with our clients, and it’s why we created Minds Worth Meeting (MWM). In a world absent of good conversation, our new podcast connects you to our roster of experts and thought leaders – forces and champions of change across a wide range of industries, disciplines and topics.
Even as the “gig economy” encompasses 94% of new jobs in the U.S., tax policy has lagged behind the reality of a full third of American workers. Sara Horowitz, a social entrepreneur and expert on the freelance economy, penned an op-ed for the Los Angeles Times that lays out the issues with freelance work in a system built around an industrial-era labor force.
Disruptive change is accelerating, enabled by the frantic pace of technological advancement. Mark W. Johnson, authority on innovation and co-founder of Innosight, has identified the businesses at greatest risk: “The companies most vulnerable to disruption today are those at the top of their game. In mature industries, incumbent leaders are extremely vulnerable to competitors offering greater simplicity, convenience, accessibility, and affordability.” He projects that over the next decade half the S&P 500 index will have turned over, thanks to disruptive innovation.
Conventional wisdom casts online learning as a disruptive force that will revolutionize higher education by lowering costs and expanding access. But a recent survey has found that costs for online learning are no less than, and in some cases more than, costs for traditional instruction. How could this so-called disruptive force have resulted in only an expansion of the status quo?
The mobile economy, projected to reach $1 trillion in the U.S. by 2020, is being almost ignored by retailers and advertisers are only directing about 12% of ad revenues to mobile devices. Also sorely neglected is the the vast stream of data created by every tap on every phone. Companies don’t know how to reach people on their mobile devices, and they don’t know what they would say if they could. Fortunately, Anindya Ghose, the foremost expert on mobile economics, has designed the tools that can help your company thrive as business-to-consumer interactions increasingly shift to mobile platforms.
As instruction methods are constantly updated, it’s difficult to be sure that the proper techniques are being applied. Heather Staker, K-12 education expert, best-selling author and founder of Ready to Blend, has successfully removed the doubt that accompanies changing teaching methods. How? By pinpointing students’ jobs to be done.
Apple is fighting a long, grinding campaign. Their goal is the adoption of Apple Pay, their mobile payment system, and the battleground is the billions of financial transactions that happen every day. Horace Dediu, leading mobile industry analyst, writes, “There are no decisive battles won or lost, only the relentless pressure to make progress against a reluctance to change.” In other words, the true enemy isn’t the competition in the mobile payment system space – it’s the nonconsumption of customers who are already comfortable with cash and card swipes. And Dediu thinks that Apple is winning.
In 2017, a plethora of changes are approaching the world of education: a new American presidential administration is bringing new policies to K-12 schools, universities are reconsidering graduates’ need for a four-year degree, and modern technology is increasingly altering the times and places of instruction delivery.
In 2016, the number of global refugees and displaced people hit an all-time high. European countries are struggling to absorb people displaced by conflicts across Africa and the Middle East as record numbers of people flee violence in Central America. The international systems in place for helping and coping with refugees are almost uniformly broken. They handicap both host countries and the displaced, leading to negative outcomes for all. But Alexander Betts, who heads Oxford University’s Refugee Studies Centre, has real solutions for host countries. His new book, “Refuge: Transforming a Broken Refugee System,” presents the key factor: work.
Amy Webb, futurist and bestselling author, is concerned. The recent comments by Treasury Secretary Steve Mnuchin about the effect of artificial intelligence and automation on the job market (“…not even on my radar screen… 50-100 more years.”) indicate to her that the administration is not up to speed on the latest developments in the field. In response, Webb looks at the state of artificial intelligence and its potential to replace human jobs in a Los Angeles Times op-ed.
Despite what workers may think, findings show almost every job will be impacted by robots. Rapid leaps in artificial intelligence (AI) are putting entire professions and industries on the chopping…
Startups live and die by their culture. And not by the ping-pong tables or the all-night coding sessions, but by the cultural infrastructure put into place by the management. According to a new Harvard Business Review article, 70% of startups see their employee morale dive in year three or four, and the size of this decline is directly associated with the company’s level of growth.
Credit card fraud cost the U.S. retail industry $32 billion in 2014. One of the easiest ways for a scam artist to gain access to credit card information is a “skimmer,” a small device illegally installed on an ATM. Now several banks are going for a technical fix: cardless ATMs. Anindya Ghose, the foremost authority on mobile economics and author of the groundbreaking “Tap: Unlocking the Mobile Economy” (MIT Press, April 2017), details the ways these new mobile-phone-based systems will make retail banking more secure.
Hal Gregersen, executive director of the MIT Leadership Center, has spent more than a decade studying the world’s most successful business leaders. One of his most important findings: sometimes being successful means being quiet.
Taddy Hall and Karen Dillon, partners of Jobs Theory creator Clay Christensen, team up to walk through a compelling real-world application of Jobs Theory in this video. After introducing the theory, Hall applies it to a case study of International Delight’s recently introduced iced coffee line. Hall looks at the jobs performed by iced coffee in general, i.e. why consumers “hire” it every day, and then walks through the innovation process that created an entirely new product category in grocery store refrigerators.
Fifty years ago, Moshe Safdie was a recent architecture graduate, intent on realizing the ideas explored in his thesis project at McGill University: a three-dimensional model for urban housing. Sandy VanGinkel, one of his professors, recruited him to help design the master plan for the World Exposition in Montreal. Safdie agreed to join the effort, with the caveat that he could continue his exploration into housing as a potential entry for the Canadian pavilion.
(Photo credit: Timothy Hursley)
As a leader, how insulated are you? CEOs and other leaders can easily slip inside a bubble created by their own power and prestige. Outside this bubble are critical ideas and information, including small bellwether changes that signal big market shifts. Hal Gregersen, Executive Director of the MIT Leadership Center, has a solution; in his words, “Innovative executives deliberately put themselves into situations where they may be unexpectedly wrong, unusually uncomfortable, and uncharacteristically quiet.”
The mobile economy is projected to hit $1 trillion dollars by the year 2020. But while we spend 25 percent of our time using mobile devices, advertisers commit only 12 percent of ad dollars to them. While mobile drives only 2 to 3 percent of direct conversions, it is a factor in 40 percent of final sales. Why such slow adoption by brands? Anindya Ghose, NYU Professor and leading thinker on the mobile economy, describes “context” and “balance” as the possible keys.
© 2017 Stern Strategy Group
