In 2016, the world of business – and business books – woke up to the realization that customers don’t buy products or services; they “hire” them to do a job. It’s the resounding message of “Competing Against Luck: The Story of Innovation and Customer Choice“ (HarperBusiness, 2016) and it’s why the book tops several year-end “best business books” lists.
- Forbes – listed it twice
- Fast Company – named it one of the ten best
- P. Morgan – recommended it for 2017 reading
- 800-CEO-READ – listed it as a top seller for November 2016
Steeped in Christensen’s Jobs to Be Done theory, “Competing Against Luck” drives home the fact that understanding customers doesn’t drive innovation success – understanding customer jobs does.
If you’re interested in exploring the potential of Jobs Theory for your organization with Christensen or one of his co-authors, contact us.