Prepare Your Retail Strategy for Constant Change
Barbara Kahn’s bestselling book has been updated for the COVID world. Here’s what you need…
10 months ago
Customer Experience
How to Shape Online Conversations
MIT Media Analytics Scientist Deb Roy helps organizations avoid the worst effects of social media…
12 months ago
New Vaccines, New Administration: Why We Need a Collective Effort
As vaccine programs roll out, five global thought leaders offer realistic perspectives on what lies…
1 year ago
Maximize Profits by Increasing Wages
MIT strategist Zeynep Ton shows you how to gain a competitive edge while simultaneously satisfying…
1 year ago
New to Webinar Hosting? Impact Audiences with These 7 Tips
Social distancing is an opportunity to perfect your webinar skills. Keep your audience engaged with…
2 years ago
Why ATMs Are About to Get More Secure
Credit card fraud cost the U.S. retail industry $32 billion in 2014. One of the…
5 years ago
The Biggest Lesson of 2016: Stop Trying to Compete Against Luck
One of the most important books of 2016.
5 years ago
Make Sure Your Seasonal Employees Are a Holiday Bright Spot
The holiday rush is no reason to stop innovating. Thomas A. Stewart and Patricia O’Connell…
5 years ago
Using Service Design to Delight Your Customers
Are your services as carefully designed as your physical widgets? Does your service bridge the…
5 years ago
What Great Service Leaders Know and Do
It’s a service-driven world. The vast majority of the global workforce provides services. We rely…
6 years ago
Why Innovation Thrives in the Middle Market
Small businesses signify the American Dream, and start-ups are the movers and shakers, embodying entrepreneurial…
6 years ago