Prepare Your Retail Strategy for Constant Change
Barbara Kahn’s bestselling book has been updated for the COVID world. Here’s what you need…
1 year ago
Customer Experience
How to Shape Online Conversations
MIT Media Analytics Scientist Deb Roy helps organizations avoid the worst effects of social media…
1 year ago
New Vaccines, New Administration: Why We Need a Collective Effort
As vaccine programs roll out, five global thought leaders offer realistic perspectives on what lies…
1 year ago
Maximize Profits by Increasing Wages
MIT strategist Zeynep Ton shows you how to gain a competitive edge while simultaneously satisfying…
2 years ago
New to Webinar Hosting? Impact Audiences with These 7 Tips
Social distancing is an opportunity to perfect your webinar skills. Keep your audience engaged with…
2 years ago
Why ATMs Are About to Get More Secure
Credit card fraud cost the U.S. retail industry $32 billion in 2014. One of the…
5 years ago
The Biggest Lesson of 2016: Stop Trying to Compete Against Luck
One of the most important books of 2016.
5 years ago
Make Sure Your Seasonal Employees Are a Holiday Bright Spot
The holiday rush is no reason to stop innovating. Thomas A. Stewart and Patricia O’Connell…
6 years ago
Using Service Design to Delight Your Customers
Are your services as carefully designed as your physical widgets? Does your service bridge the…
6 years ago
What Great Service Leaders Know and Do
It’s a service-driven world. The vast majority of the global workforce provides services. We rely…
6 years ago
Why Innovation Thrives in the Middle Market
Small businesses signify the American Dream, and start-ups are the movers and shakers, embodying entrepreneurial…
7 years ago