No one would argue that there’s much work to be done with America’s infrastructure. It’s one of our President-elect’s priorities in his first 100 days. But how should it be approached? For Rosabeth Moss Kanter, an expert on innovation and Harvard Business School professor, the answer is clear: we need to improve these systems as we fix and maintain them.
While maintenance costs less than expansion, Kanter says that “if we repair without reinventing, we’re not necessarily solving the problem.” We need to make our roads smarter and our mass transportation more connected to the now-ubiquitous streams of wireless data. One good example is an app called “Street Bump,” which allows motorists to easily report road maintenance issues to the Boston city government.