In episode two, we continue our conversation with service design experts and co-authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight,” Tom Stewart and Patricia O’Connell. This time we go deeper into the service design topic to explore how businesses can leverage social media as part of their service design strategy, and opportunities for service design in government agencies.

Minds Worth Meeting, a podcast produced by Stern Strategy Group®, connects you with experts and thought leaders at the forefront of today’s issues and tomorrow’s trends. Featuring the broad Stern Speakers client roster of influential innovators, researchers, thinkers and doers, Minds Worth Meeting covers a wide range of topics, industries and disciplines.

Tom Stewart and Patricia O’Connell are available for paid speaking engagements including keynote addresses, speeches, panels, conference talks, and advisory/consulting services through the exclusive representation of Stern Speakers, a division of Stern Strategy Group.

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