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Minds Worth Meeting Episode 2: The Art of Customer Delight Part II with Thomas A. Stewart and Patricia O’Connell

By | Minds Worth Meeting, Service Design and Delivery

In episode two, we continue our conversation with service design experts and co-authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight,” Tom Stewart and Patricia O’Connell. This time we go deeper into the service design topic to explore how businesses can leverage social media as part of their service design strategy, and opportunities for service design in government agencies.

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