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Minds Worth Meeting Episode 2: The Art of Customer Delight Part II with Thomas A. Stewart and Patricia O’Connell

By | Minds Worth Meeting, Customer Experience

In episode two, we continue our conversation with service design experts and co-authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight,” Tom Stewart and Patricia O’Connell. This time we go deeper into the service design topic to explore how businesses can leverage social media as part of their service design strategy, and opportunities for service design in government agencies.

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Introducing Our New Podcast

By | Minds Worth Meeting, Company News

At Stern Strategy Group®, we work with the foremost thinkers and doers who are helping companies, institutions and individuals understand the issues and capitalize on the opportunities created by change. It’s a mission we share with our clients, and it’s why we created Minds Worth Meeting (MWM). In a world absent of good conversation, our new podcast connects you to our roster of experts and thought leaders – forces and champions of change across a wide range of industries, disciplines and topics.

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