Delivering a great customer experience is the key that unlocks growth and profitability. Businesses in every industry – from airlines to IT service companies—succeed or fail based on one element:…
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Take an off-the-record journey with our most recent guest, David Bell, to learn what he’d tell his 5-year-old self as well as his adolescent grocery store memories and his interesting…
In 2008, Anindya Ghose predicted the smartphone would ultimately be the most transformative consumer device – ever. Today, nearly a decade later, the foremost expert on mobile economics points to plenty of evidence proving his prediction is now reality…
In this episode, digital marketing guru, best-selling author and Wharton School professor, David Bell, talks to Minds Worth Meeting about new marketing technologies, why both an online and offline presence…
Credit card fraud cost the U.S. retail industry $32 billion in 2014. One of the easiest ways for a scam artist to gain access to credit card information is a “skimmer,” a small device illegally installed on an ATM. Now several banks are going for a technical fix: cardless ATMs. Anindya Ghose, the foremost authority on mobile economics and author of the groundbreaking “Tap: Unlocking the Mobile Economy” (MIT Press, April 2017), details the ways these new mobile-phone-based systems will make retail banking more secure.
The holiday rush is no reason to stop innovating. Thomas A. Stewart and Patricia O’Connell have designed a five-step program to help you make the most of your seasonal employees, allowing them to contribute to improvements that will help your business all year round. Temporary employees present an opportunity for you to try new reporting structures, practices, and processes.
