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WooWowWin | Stern Speakers

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Minds Worth Meeting Episode 2: The Art of Customer Delight Part II with Thomas A. Stewart and Patricia O’Connell

By | Minds Worth Meeting, Customer Experience

In episode two, we continue our conversation with service design experts and co-authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight,” Tom Stewart and Patricia O’Connell. This time we go deeper into the service design topic to explore how businesses can leverage social media as part of their service design strategy, and opportunities for service design in government agencies.

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Make Sure Your Seasonal Employees Are a Holiday Bright Spot

By | Innovation and Design, Leadership, Customer Experience

The holiday rush is no reason to stop innovating. Thomas A. Stewart and Patricia O’Connell have designed a five-step program to help you make the most of your seasonal employees, allowing them to contribute to improvements that will help your business all year round. Temporary employees present an opportunity for you to try new reporting structures, practices, and processes.

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