The explosion in digital transformation that occurred during the last two years was fueled by a sudden need to accommodate a remote workforce, telemedicine, online learning and new channels for reaching and serving customers.
“The pandemic enabled these transitions, but it’s up to organizations to sustain the momentum,” says pioneering digital transformation strategist, technology futurist and leadership advisor George Westerman, Senior Lecturer at MIT Sloan School of Management and author of the longtime bestseller “Leading Digital: Turning Technology Into Business Transformation” (2014). “Digital transformation is not a technology challenge, it’s a leadership challenge. It’s about changing the business, and the culture.”
- Rethinking Assumptions About How Employees Work (October 2021) explores how the pandemic transformed the workplace and how leaders must reexamine organizational capabilities
- Developing Strategy for New Customer Expectations (December 2021) encourages leaders to rethink assumptions about customer behavior so they can successfully deliver value in a new era
- The Questions Leaders Should Ask in the New Era of Digital Transformation (March 2022) urges leaders to rethink managerial assumptions that may hold back organizational transformation
“Within months of the lockdown, we saw a decade’s worth of change,” says Westerman. “Going forward, companies with nimble leaders who challenge their ingrained assumptions around employee and customer needs will remain most relevant and competitive during, and long after, the pandemic.”