Health care continues to dominate business, government and personal agendas alike – uniting the world through a shared need for new approaches that deliver high quality outcomes of care and promote good health while controlling costs. Dartmouth Medical School Professors Elizabeth Teisberg and Scott Wallace are propelling this new paradigm with a focus on value.
The future of health care, they say, requires providers, payers, employers and government to create solutions – and ultimately, redefine the system to put value where it belongs: with patients at the heart of care. Through onsite, interactive and highly customized Redefining Health Care Workshops, Professors Teisberg and Wallace help organizations fundamentally rethink their structure, organize around groups of patients with similar medical needs, and provide comprehensive, full-cycle care that delivers solutions for those needs.
“If we are going to succeed, we need to equip a new generation of leaders with new tools,” urges Professor Wallace. “By understanding what impacts value, how to build effective teams, how to measure outcomes, what questions will lead to identifying and addressing gaps in care and obstacles to health, and how to think about partnerships in more strategic and creative ways, leaders and their organizations will embrace the essence of health care delivery.”
Rooted in the 2006 breakthrough book co-authored by Professor Teisberg and Harvard’s Michael Porter, “Redefining Health Care: Creating Value-Based Competition on Results” (Harvard Business Review Press), and an outgrowth of the internationally acclaimed Health Care Strategy program at Harvard Business School, the Redefining Health Care Workshops combine a library of value-based health care case studies, facilitated discussions, innovative frameworks and expert lectures. By studying others’ struggles (and successes), leaders identify specific steps they can take now to make change happen.
Accomplished advisers and creative educators, the professors combine deep expertise with engaging style to deliver distinct learning experiences that spur the meaningful discussion needed to develop new capabilities and build new frameworks for improving health outcomes. They have produced highly personalized programs to boards of directors, management teams, departments and varied groups that included care delivery staff, insurance executives and business leaders – helping them confront challenges, capitalize on opportunities, and ultimately, create true value.
With her deep background in strategy and innovation, and with special attention to the health care sector, Professor Teisberg collaborates closely with renowned authority on competitive strategy Michael Porter. Her most recent Harvard Business Review article, “Four Ways to Reinvent Service Delivery” (2012), details the emerging service model, centered on value creation.
Professor Wallace leverages his business and health policy background, working in the U.S. and around the world with employers, health care providers, health plans, governments and others to conveniently and effectively treat chronic medical conditions, create employee health strategies, and develop new health benefit and care delivery models to improve health.