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Customer Experience & Consumer Behavior

Nicholas A. Christakis, MD

Renowned Physician, Epidemiologist, Public Health Expert, and Social Scientist Whose Work Helps Organizations Positively Influence Group Behaviors; Authority on Pandemics and the Future Effects of COVID-19; Professor and Director, The Human Nature Lab, Yale University; New York Times Bestselling Author, “Blueprint” (2019); Author, “Apollo’s Arrow” (2020)

Betsy Levy Paluck

Leading Authority on Social Norms and Norm Change, Individual and Social Network-wide Behavioral Change, and the Reduction of Prejudice and Conflict; 2017 MacArthur Fellow and Professor, Princeton University

Deb Roy

Pioneering Expert on Using Media Analytics to Drive Audience Engagement and Create Social Impact; Director, MIT Laboratory for Social Machines and the Center for Constructive Communication; Visiting Professor, Harvard Law School; Former Chief Media Scientist for Twitter; Co-Founder and Chairman, Cortico

Linda A. Hill

World-renowned Expert on Leadership and Diversity-Driven Innovation; Award-winning Co-author of Bestseller “Collective Genius;” Co-founder, Paradox Strategies Leadership Advisory Firm; Chair of the Leadership Initiative and Professor of Business Administration, Harvard Business School

Cass Sunstein

Preeminent Legal Scholar and Winner of the Holberg Prize; Former Administrator at the White House Office of Information and Regulatory Affairs; New York Times Bestselling Co-author, “Nudge” and Author, “Liars,” “Averting Catastrophe” and “Noise” (2021); Professor, Harvard Law School; Senior Counselor and Regulatory Policy Officer, US Department of Homeland Security

Sinan Aral

Global Authority on Business Analytics and How Information Spreads Through Social Networks; MIT Professor of Management, Marketing, IT and Data Science; Award-winning Researcher; Entrepreneur and Venture Capitalist; Director, MIT Initiative on the Digital Economy and MIT Social Analytics Lab; Founding Partner, Manifest Capital; Award-winning Author, “The Hype Machine” (2020)

Zeynep Ton

Award-winning Operations Strategist Whose Profit-Driving Frameworks Satisfy Investors, Customers and Employees; Professor of the Practice at the MIT Sloan School of Management; Founder, Good Jobs Institute (GJI); Author, “The Good Jobs Strategy” (2014)

Bart De Langhe

Leading Behavioral Economist with Alternative Models for Building Customer Loyalty; Data Scientist at the Intersection of AI and Human Decision Making; Marketing Thought Leader Helping Companies Optimize Data to Drive Growth; 2021 Best 40-Under-40 Professor, Poets and Quants; Professor, ESADE

Kelly Peters

Behavioral Economics Expert and Leader in Applying Human Insights to Business Strategy, Marketing and Operations; Faculty Lecturer, Rotman Business School of Management; Co-founder and CEO, BEworks

Renee Richardson Gosline

Globally Recognized Digital Marketing Expert Whose Frameworks Help Organizations Improve Customer Experiences by Leveraging AI and Behavioral Economics; Practitioner and Corporate Advisor on Brand Strategy, Customer Experience and Inclusive Leadership; Senior Lecturer in the Management Science Group, MIT Sloan School of Management; Principal Research Scientist, MIT’s Initiative on the Digital Economy (IDE); Digital Fellow, Stanford Digital Economy Lab

Kai D. Wright

Leading Expert on Building Culturally Fluent, Change-Resilient Organizations; Global Advisor on Diversity, Equity and Inclusion Practices; Global Media Executive and Creator, Blacklist 100; Lecturer, Columbia University; Author, “Follow the Feeling” (2019)

Rupert Younger

The World’s Preeminent Authority on Reputation, Trust, Inequality and Successful Branding for People, Businesses, Governments and Other Institutions; Founding Director, Oxford University Centre for Corporate Reputation; Co-Author of the Best-seller, “The Reputation Game” (2018)

Barbara Kahn

Renowned Brand Marketing Strategist Whose Retailing Success Matrix Offers Companies Winning Strategies for Surviving Disruption; Expert on Brand Loyalty, Management and Consumer Decision-Making; Bestselling, Award-winning Author, “The Shopping Revolution” (2021); Professor of Marketing, The Wharton School; Executive Director, Marketing Science Institute

Henry Timms

Leading Expert on Building Movements and Transforming Organizations; Co-author of the International Bestseller, “New Power” (2019); Co-founder #GivingTuesday; Hauser Visiting Leader, Harvard Kennedy School; Visiting Fellow, Stanford University; President and CEO, Lincoln Center for the Performing Arts

Jeremy Heimans

World-Renowned Expert on Building Social Movements; Pioneer of Purpose-driven Marketing and Business Models; Lifelong Activist; Co-author of the International Bestseller, “New Power” (2019); Co-founder & CEO, Purpose

Beth Altringer

Award-winning Designer and Expert on Combining Design, Technology and Behavioral Science to Create Innovative Products, Services and Experiences; Unrivaled Authority on Innovation Leadership, Product Desirability and Outside-the-Box Design Thinking; Founder, The Desirability Lab; Professor, Harvard University

Marco Bertini

Marco Bertini

Foremost Authority on Strategies That Build and Sustain Revenue; Leading Expert on Creating and Sharing Value with Customers; Co-author, “The Ends Game: How Smart Companies Stop Selling Products and Start Delivering Value” (MIT Press, September 2020); Professor of Marketing, Esade; Visiting Professor, Harvard Business School; Senior Advisor, Boston Consulting Group

Zoë Chance

Expert on Persuasion and Decision-Making; Leverages Behavioral Economics to Help People & Business Do Better; Professor, Yale School of Management; Author, “Influence for Nice People” (2022)

Bob Moesta

Master Innovator, Maker and Entrepreneur; Expert Investigator of Consumers’ Motivations and Decision-Making Processes; Co-Creator of the “Jobs-To-Be-Done” Theory; President, ReWired Group; Co-author, “Choosing College” (2019)

Taddy Hall

Expert Implementer of Innovation, Marketing & Growth Strategies; Authority on Elevating the Consumer Experience for Maximum Growth; Senior Partner, Lippincott; Co-Author, “Competing Against Luck” (2016)

Jjeremy Bailenson

Jeremy Bailenson

Virtual Reality Pioneer and Leading Authority on Immersive Technologies That Are Reshaping Business and Society; Expert on VR and AR Tools That Improve Workplace Training and Culture and Prepare Companies for the Future of Work; Cognitive Psychologist; Founding Director, Virtual Human Interaction Lab, Stanford University; Author, “Experience on Demand” (2018)

David Bell

Expert on Digital Transformation and its Impact on Consumer Behavior; Architect of Actionable Frameworks for Adapting to the Digital Revolution; Bestselling Author, “Location Is (Still) Everything”; Former Wharton Professor & Online Education Innovator (Coursera.org, EdX.org); Co-Founder, Idea Farm Ventures

Robert Tercek

Business Futurist, Technology Strategist and Digital Media Pioneer; Award-winning Author, “Vaporized” (2015); Former President of Digital Media, Oprah Winfrey Network