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Customer Experience

Marco Bertini

Marco Bertini

Monetization & Revenue Strategy Expert; Authority on Psychology of Pricing & How It’s Used to Create and Grow Value; Professor of Marketing, ESADE

Zoë Chance

Expert on Persuasion & Decision-Making; Leverages Behavioral Economics to Help People & Business Do Better; Yale School of Management Professor; Author of the Upcoming Book on Gaining Influence Within Organizations, “Influence for Nice People: A New Science of Getting Your Way”

Bob Moesta

Co-Architect of Jobs To Be Done Theory; Lean Innovation Expert Focused on Creation, Development & Launching of New Products & Services; President, ReWired Group

Jjeremy Bailenson

Jeremy Bailenson

Virtual Reality Pioneer and Authority on Its Impact on Business and Society; Cognitive Psychologist; Founding Director, Virtual Human Interaction Lab, Stanford University; Author, “Experience on Demand” (Norton, 2018)

Thomas A. Stewart & Patricia O’Connell

Authorities on Innovation in Customer Experience; Experts on Connecting Strategy, Value Proposition, and Customer Experience; Pioneers in Measuring and Assessing Customer Satisfaction; Best-selling Authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight” (2016)

David Bell

Digital Marketing & E-Commerce Guru; Authority on Retailing and Shopping Behavior; Best-Selling Author, “Location Is (Still) Everything”; Wharton Professor & Online Education Innovator (Coursera.org, EdX.org)