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Customer Experience

Barbara Kahn

Leading Authority on Retailing, Marketing and Branding in an Age of Uncertainty; Expert on Brand Loyalty and Management and Consumer Decision-Making; Patty and Jay H. Baker Professor of Marketing, The Wharton School; Incoming Executive Director of the Marketing Science Institute

Henry Timms

Leading Expert on Building Movements and Transforming Organizations; Co-Author, “New Power”; President and CEO, 92nd Street Y; Co-founder #GivingTuesday; Visiting Fellow, Stanford University; Incoming President of New York’s Lincoln Center for the Performing Arts

Jeremy Heimans

World-Renowned Expert on Building Social Movements; Pioneer of Purpose-driven Marketing and Business Models; Lifelong Activist; Co-Founder & CEO, Purpose; Co-Author, “New Power” (2018)

Beth Altringer

Unrivaled Authority on Design Thinking; Expert on Combining Design, Behavioral Science and Innovation to Create Better Products; Harvard University Professor and Desirability Lab Founder

Marco Bertini

Marco Bertini

Monetization and Revenue Strategy Expert; Authority on Psychology of Pricing & How It’s Used to Create and Grow Value; Professor of Marketing, ESADE

Zoë Chance

Expert on Persuasion and Decision-Making; Leverages Behavioral Economics to Help People & Business Do Better; Professor, Yale School of Management; Author, “Influence for Nice People” (2020)

Bob Moesta

Co-Architect of Jobs To Be Done Theory; Lean Innovation Expert Focused on Creation, Development & Launching of New Products & Services; President, ReWired Group

Jjeremy Bailenson

Jeremy Bailenson

Virtual Reality Pioneer and Authority on its Impact on Business and Society; Cognitive Psychologist; Founding Director, Virtual Human Interaction Lab, Stanford University; Author, “Experience on Demand” (Norton, 2018)

David Bell

Expert on Digital Transformation and its Impact on Consumer Behavior; Architect of Actionable Frameworks for Adapting to the Digital Revolution; Best-Selling Author, “Location Is (Still) Everything”; Former Wharton Professor & Online Education Innovator (Coursera.org, EdX.org); Co-Founder, Idea Farm Ventures