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Customer Experience

Zeynep Ton

Leading Expert on How Companies Can Design and Manage Their Operations in a Way That Satisfies Customers, Employees, and Investors Simultaneously; Professor of the Practice at the MIT Sloan School of Management; Founder, Good Jobs Institute (GJI); Author, “The Good Jobs Strategy” (2014)

Pamela Meyer

Leading Expert on Trust in a Post-truth World; Nation’s Leading Expert on Spotting Lies, Inside Threats and the Science of Deception; Top 20 TED Speaker, “How to Spot a Liar”; Best-selling Author, “Liespotting”; CEO, Calibrate

Bart De Langhe

Leading Behavioral Economist with Alternative Models for Building Customer Loyalty; Data Scientist at the Intersection of AI and Human Decision Making; Marketing Thought Leader Helping Companies Optimize Data to Drive Growth; Professor, ESADE

Kelly Peters

Behavioral Economics Expert and Leader in Applying Human Insights to Business Strategy, Marketing and Operations; Faculty Lecturer, Rotman Business School of Management; Co-founder and CEO, BEworks

Renee Richardson Gosline

Leading Marketing Expert Specializing in the Intersection of Behavioral Economics and Technology; Authority and Practitioner on Brand Strategy, Customer Experience and Inclusive Leadership; Thinkers50 Radar Class of 2020; Senior Lecturer in the Management Science Group, MIT Sloan School of Management; Principal Research Scientist, MIT’s Initiative on the Digital Economy

Kai D. Wright

Leading Expert on Building Culturally Fluent, Change-Resilient Organizations; Global Advisor on Diversity, Equity and Inclusion Practices; Global Media Executive; Lecturer, Columbia University; Author, “Follow the Feeling” (2019)

Rupert Younger

The World’s Preeminent Authority on Reputation, Trust, Inequality and Successful Branding for People, Businesses, Governments and Other Institutions; Founding Director, Oxford University Centre for Corporate Reputation; Co-Author of the Best-seller, “The Reputation Game” (2018)

Barbara Kahn

Leading Authority on Retailing, Marketing and Branding in an Age of Uncertainty; Expert on Brand Loyalty and Management and Consumer Decision-Making; Patty and Jay H. Baker Professor of Marketing, The Wharton School; Executive Director, Marketing Science Institute

Henry Timms

Leading Expert on Building Movements and Transforming Organizations; Co-author of the International Best-seller, “New Power” (2019); Co-founder #GivingTuesday; Hauser Visiting Leader, Harvard Kennedy School; Visiting Fellow, Stanford University; President and CEO, Lincoln Center for the Performing Arts

Jeremy Heimans

World-Renowned Expert on Building Social Movements; Pioneer of Purpose-driven Marketing and Business Models; Lifelong Activist; Co-author of the International Best-seller, “New Power” (2019); Co-founder & CEO, Purpose

Beth Altringer

Unrivaled Authority on Design Thinking; Expert on Combining Design, Behavioral Science and Innovation to Create Better Products, Services & Experiences; Harvard University Professor and Desirability Lab Founder

Marco Bertini

Marco Bertini

Foremost Authority on Converting Business Strategy into Sustainable Revenue; Leading Expert on Creating and Capturing Value; Co-author, “The Ends Game” (September 2020); Professor of Marketing, ESADE

Zoë Chance

Expert on Persuasion and Decision-Making; Leverages Behavioral Economics to Help People & Business Do Better; Professor, Yale School of Management; Author, “Influence for Nice People” (2021)

Bob Moesta

Master Innovator, Maker and Entrepreneur; Expert Investigator of Consumers’ Motivations and Decision-Making Processes; Co-Creator of the “Jobs-To-Be-Done” Theory; President, ReWired Group; Co-author, “Choosing College” (2019)

Taddy Hall

Expert Implementer of Innovation, Marketing & Growth Strategies; Authority on Elevating the Consumer Experience for Maximum Growth; Senior Partner, Lippincott; Co-Author, “Competing Against Luck” (2016)

Jjeremy Bailenson

Jeremy Bailenson

Virtual Reality Pioneer and Authority on Emerging Technologies that Impact Virtual Experiences in Business and Society; Cognitive Psychologist; Founding Director, Virtual Human Interaction Lab, Stanford University; Author, “Experience on Demand” (2018)

David Bell

Expert on Digital Transformation and its Impact on Consumer Behavior; Architect of Actionable Frameworks for Adapting to the Digital Revolution; Best-Selling Author, “Location Is (Still) Everything”; Former Wharton Professor & Online Education Innovator (Coursera.org, EdX.org); Co-Founder, Idea Farm Ventures

Robert Tercek

Business Futurist, Technology Strategist and Digital Media Pioneer; Award-winning Author, “Vaporized” (2015); Former President of Digital Media, Oprah Winfrey Network